Shipping Policy
1. Introduction
At NodDesk, we provide high-quality software development services and online classes. We deliver our products and services online, ensuring a smooth and efficient experience for our customers. Below are the details regarding our shipping and delivery process.
2. Delivery Method
All of our software products and online courses are delivered electronically, and no physical shipping is involved. The delivery methods vary depending on the type of product:
- Software Delivery: Software products are delivered via Google Drive or another secure cloud storage service, or we may deploy your software or application directly to your hosting environment or server, depending on the specific requirements of the project. The delivery method will be agreed upon before the start of the project.
- After the software is developed and completed, you will receive a link to download the software or instructions for direct deployment.
- For custom-built solutions, the deployment will occur after consultation with the client to ensure it is correctly integrated into your systems.
- Online Classes: All online classes are delivered entirely through our digital platforms. You will receive login details and instructions to access the course materials upon successful registration. The materials will be available through secure platforms, such as our website or a third-party service, depending on the course type.
3. Delivery Time
The delivery time of software and services depends on the complexity of the software or the class you have purchased.
- For software products, delivery will be made within the agreed-upon timeframe. This will be discussed and confirmed at the time of contract or purchase. Custom-built software may take longer, depending on the scope of the project.
- For online classes, once payment is processed and registration is confirmed, you will receive instant access to the course materials or schedule details. Some classes may have specific start dates; these details will be clearly communicated at the time of registration.
4. Access and Technical Support
Upon receiving your software or enrolling in a course, our technical support team is available to assist with any issues that arise during the installation or course participation process. We will provide step-by-step assistance through email or our designated support system.
- For software, we will assist in installation or deployment if required, based on the delivery method selected.
- For online classes, support is available for course navigation, content clarification, or any technical difficulties.
5. International Shipping
As our services are provided digitally, international clients can access and download software or access classes without geographical restrictions. However, if you are deploying a software application to a server or cloud service in a different country, any applicable hosting fees or server-related costs are the client’s responsibility.
Return Policy
1. Introduction
Due to the nature of our products and services, we do not accept returns or refunds. All software and online class products are custom-built or digital in nature, meaning that once they are delivered or made available, they are considered fully rendered.
2. Software Products
All software products are delivered either through cloud-based links or direct deployment. Given that software is often customized for each client’s specific needs, we cannot offer returns or refunds once the product has been delivered or deployed. We do, however, offer support to resolve any issues that may arise after delivery, in line with the scope of our agreement.
3. Online Classes
Online classes, being entirely digital, are also not eligible for returns or refunds. Once access to the course materials has been provided, all sales are final. We encourage potential students to review course details carefully before enrolling. In case of technical difficulties or access issues, we offer support and guidance to resolve such concerns promptly.
4. Custom-built Solutions
For custom-built software, there will be no returns once the project is completed and delivered, as these solutions are specifically tailored to the needs of the client. We highly encourage clear communication throughout the development process to ensure that the final product meets expectations.
5. Support for Technical Issues
While we do not offer returns, we are committed to supporting our clients if there are any technical issues with the product after delivery. Please contact our support team, and we will work to resolve any issues as quickly as possible.
6. Special Circumstances
In rare cases where there are significant delivery issues, such as the software being unable to operate or the course materials being completely inaccessible, we will review each situation on a case-by-case basis. If such an issue arises, please contact us within 7 days of delivery or access for assistance.
If you have any further questions or require assistance, please don’t hesitate to reach out to our customer support team at info@noddesk.com.